Experienced Technology Professional with over 20 years within higher education, specializing in instructional design, digital multimedia creation, remote training, AI data analytics, networking and server infrastructure management, LMS administration (Angel, Blackboard, Brightspace D2L, Canvas), and staff management. Proven leader in managing cross-functional teams, with expertise in delivering complex technical solutions and providing exceptional customer service.
Swift Media Design LLC (06/2024 – Current)
-Performing contract work offering the following products:
•Content creation in video production, graphic design, photography, animation, motion graphics, and audio production.
•Web design creation, HTML/CSS/JavaScript, and SEO.
•E-learning design, delivery of SCORM and 508 compliant training modules, Instructor led and blended learning materials, technical documentation and job aides.
•EDU interactive game design, simulated game experiences, and infographics.
•Assessments and evaluations for quizzes, knowledge checks, surveys, feedback forms, and rubrics with evaluation criteria.
•Social media management, cross platform functionality, content scheduling, publishing, analytics, and community engagement.
St. Petersburg College (10/2000-06/30/2024)
Instructional Technology Manager (02-2022 / Current)
Online Learning and Services EPI Center
· Manages the work of the learning management system support technicians.
· Serves as a system administrator troubleshooting, researching, and implementing the resolution of complex technical issues.
· Provides customer service to faculty by resolving technical course delivery issues by working with LMS support.
· Serves as a professional trainer of academic technologies to faculty and staff.
· Implements departmental procedures and decisions in preparing for LMS updates and migrations.
· Coordinates meetings with program Deans to resolve student issues.
· Research and test features and procedures.
· Assists team in developing related training and workshops for faculty teaching online courses.
· Collaborates with instructional technologist specialists to develop LMS training for new faculty.
· Communicates technical information to a non-technical audience.
· Ensures that new hires are added to the appropriate training courses and notified.
Instructional Technology Division Manager (05-2015 / 02-2022)
Center for Public Safety Innovation (CPSI)
- Oversaw CPSI technology infrastructure and virtual environments, serving as LMS administrator and performed the migration from Angel to D2L.
- Designed and delivered 508 compliant trainings for the National Guard's E-Drug training program (MCTFT).
- Designed and published SCORM packages to run in multiple LMS systems for (MCTFT).
- Created digital media learning products to enhance the instructional design team designs with a proficiency in Articulate Storyline, Camtasia, and Adobe Cloud suite products.
- Managed multiple technology projects for state, federal, and military clients, ensuring timely delivery and client satisfaction.
- Conducted technology research and purchasing, coordinating between technology staff
and senior management.
Technology and Multimedia Division Manager (01-2013 / 05-2015)
· Managed multiple media staff and equipment in a broadcast environment.
· Administered budgeting of multiple projects and deadlines.
· Analyzed and purchased equipment.
· Operated and maintained the virtual studio equipment.
Technology Project Manager (08-2010 / 01-2013)
· Manages multiple technology staff dealing with infrastructure (servers and SAN storage).
· Coordinates flash media creation and streaming.
· Administers database, hardware, and software support.
· Designs graphics.
· Responsible for department website operations.
· Oversees Orad virtual studio operations.
· Coordinates mobile app development.
Multimedia Technologist (08-2006 / 08-2021)
· Establishes virtual studio design and operations of broadcast green screen environments.
· Performs technology support for all servers and equipment rendering the virtual studio.
· Organizes graphic support for projects, web operations, curriculum design, and virtual shoots.
· Maintained and provided support for the Apple editing suites.
· Professional media editing in both MAC and PC operating systems with skills in the following:
o 3Designer / Maestro Pro Set / Page editor (ORAD systems)
o Final cut studio
o Logic studio
o Vegas video
o 3D studio max
o Flash media server
o CS4 suite
· Assisted project managers in the development of training videos, interactive DVDs, and LMS reusable learning objects.
· Interacted with clients in identifying challenges and interactive technology needs.
· Participated in the development and troubleshooting of the Flash media server, web page links, web repository, web portals, and web-based training objects for both unclassified and classified projects.
· Collaborated closely with the technical project manager in creating an over-arching technological plan to incorporate all compatible systems.
Network Technical Support Specialist (08-2004 / 08-2006)
· First line of onsite network technical support to resolve network layer issues related to passive and active network hardware, servers, IP address problems, network connection problems, and network centered system configuration issues.
· Supported and setup/installed multiple lab environments for multiple technologies as follows:
o Microsoft windows 98/NT/2000/XP/Server 2000 and 2003
o Cisco routers & catalysts
o Sun servers and workstations
o Linux servers and workstations
o Oracle servers
Computer Software Support (08-2002 / 08-2004)
· Provided “helpdesk/hotline” services and response to hardware, software, peripherals and networking.
· Evaluated hardware problems to determine those to resolve onsite and those that should be referred to telecommunications team.
· Served as liaison with data systems to address issues with college wide procedural implications.
· Supported and followed college wide software/networking guidelines.
· Provided training to users on college systems.
· Maintained the work order database that supported all calls and technical requests.
· Assisted staff and students in the computer labs.
Telecommunications Technician (10-2000 / 08-2002)
· Promoted to team leader after being in the position for 1 year and lead the team in the installation of college wide classroom computer labs for 11 campuses.
· Performed hardware support for computers, peripherals, monitors, telephones, and other office equipment.
· Performed service, repair and installation work relative to college wide telecommunications equipment and systems.
· Prepared reports related to job duties, time, and materials.
PM Electronics, Holiday FL
Network Technician (08-1999 / 10-2000)
· Performed on-call network troubleshooting.
· Installed network cabling and equipment.
· Upgraded servers and workstations.
· Installed network printers and computers.
Education
University South Florida
· M.S. degree in E-Learning Design & Technology
Eckerd College
· B.A. degree in management with a concentration in information systems
St. Petersburg College
· A.A. degree with a business concentration
· A.S. degree in telecommunications engineering
Certifications
· Cisco Certified Network Associate
· Certified Internetworking Support Technician
· Dell Certified Technician
· Panduit Certified Installer
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